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At Aviva, we take your privacy seriously. Read our Data Protection Notice here.

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Aviva Data Protection - Privacy Notice

We collect and use personal information about you so that we can provide you with an insurance policy that suits your insurance needs. This notice explains the most important aspects of how we use your information and what rights you have in relation to your personal information but you can get more information about the terms we use and view our full Privacy Policy at our Privacy page on , request a copy by writing to us at Data Protection Officer, Aviva Insurance Ireland DAC, One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651 or call us at 01 8988000.

The data controller responsible for this personal information is Aviva Insurance Ireland DAC (we us our) as the insurer of the product. Additional controllers include your intermediary/broker who is responsible for the sale and distribution of the product and any applicable reinsurers.

1. Personal information we collect

Your data: The personal information we collect and use may include your name, address, telephone number and/or email address, date of birth or age, occupation, other products you have purchased from us, insurance requirements including details about your home or vehicle, claims history, employer details (where necessary), driver licence details, bank account details or payment card details, marital status, unspent criminal convictions and for motor insurance,  penalty points, Road Traffic offences, telematics data, dashboard camera video footage, on-board vehicle diagnostics information and tachograph information (commercial vehicles). For commercial insurance products, we may carry out credit searches in relation to your business.

Other people's data: As well as collecting personal information about you, we may also use personal information about other people, for example family members you wish to insure on a policy..

Note: If you are providing information about another person we expect you to show them this data protection notice and ensure that they have given you permission to provide this information to us so that we can provide a quote. If they have any concerns please ask them to contact us in one of the ways described in the Contacting Us section.

Claims data: If a claim is made we may also collect personal information about the claim from you and any relevant third parties..

Note: You don't have to provide us with any personal information, but if you don't provide the information we need we may not be able to proceed with your application or any claim you make. We will let you know what information is required to proceed with your application or any claim you make.

Health data: We may need to ask for details relating to your health data or the health data of somebody else covered under your policy.

Criminal conviction data: We may ask for details relating to any unspent criminal convictions you and anybody else covered under your policy may have.

We recognise that information about health data and criminal convictions is particularly sensitive information. We will only collect and use such data as follows:

Purpose for which it is used Our legal basis for using it
Criminal conviction data is used for the purposes of providing quotes and underwriting, managing reinsurance arrangements, processing any claims you may have, fraud investigation and handling any complaints you may have. To take steps at your request before we enter into a policy (e.g. providing a quote) and to perform our insurance policy with you and people covered under the policy.
Health data is used for the purposes of providing quotes and underwriting, managing reinsurance arrangements, processing any claims you may have, fraud investigation and handling any complaints you may have. Irish Data Protection law allows us to use health data in connection with your insurance policy.
We may also need to use your health and/or criminal data for the purposes of establishing, exercising or defending legal rights, including in connection with advice, claims, or proceedings, and where authorised by law.

2. How we collect your personal information

We may collect personal information about you from:

  • you;
  • your named driver (if you are purchasing or renewing a motor policy);
  • other people who live with you in an insured property (if you are purchasing or renewing a home insurance policy);
  • your broker or intermediary;
  • your employer, if relevant to your insurance cover;
  • publicly available information including social media websites and online content, newspaper articles, TV, radio and other media content, court judgements;
  • insurance industry databases and other commercial databases such as Cartell - we have provided more detail below on the industry databases from which we collect and share information; 
  • other records within the Aviva Group if you have or have had other insurance policies with or sought a quote from another Aviva company or third party claims;
  • third parties involved in a claim (including a claimant, private investigators engaged by us, witnesses, solicitors and independent experts);
  • when you visit one of the Aviva Group websites; and
  • Insurance Ireland (insurance industry's representative body) operate a confidential phone line (Insurance Confidential) for individuals to report suspect fraud. Information received by Insurance Ireland is shared with relevant insurers.

3. How we use your personal information

We may collect and use your information for the purposes, and on the legal basis, set out below:

Purpose for which it is used Our legal basis for using it
To provide a quote, including making a decision as to whether we can provide you with cover and at what price.
  • To take steps at your request prior to entering into your policy.
  • Consent where another person provides your data to us so that we can provide them with a quote.
To verify your identity.
  • To perform the policy. 
  • To take steps at your request prior to entering into a policy.
  • To comply with our legal obligations
To provide you with insurance cover and administer your insurance policy, including dealing with any queries or changes, payments, renewals and processing a cancellation of your policy.
  • To perform the policy.
To validate, investigate and/or process any claims you or another person makes in relation to your insurance policy.
  • To perform the policy.
  • To comply with our legal obligations.
To maintain arrangements we have with reinsurers.
  • For our legitimate interests in managing our business.


For management information purposes including portfolio assessment, risk assessment, performance reporting and management reporting.
For a proposed portfolio transfer, reorganisation, transfer, disposal or other transaction relating to our business.
To detect and prevent fraud.
  • For our legitimate interests in managing our business.
  • To perform your policy.
  • To comply with our legal obligations.
To comply with laws and regulations.
  • To comply with our legal obligations.

4A. How we share your personal information with others

We may share your personal information:

  • with the Aviva group, our agents and third parties who provide services to us, your intermediary and other insurers (either directly or via those acting for the insurer such as loss adjusters or investigators) to help us administer our products and services;
  • with regulatory bodies and law enforcement bodies, including the Gardai, e.g. if we are required to do so to comply with a relevant legal or regulatory obligation; and
  • with reinsurers who provide reinsurance services to Aviva. Reinsurers will use your data to decide whether to provide reinsurance cover, assess and deal with reinsurance claims and to meet legal obligations. They will keep your data for the period necessary for these purposes and may need to disclose it to other companies within their group, their agents and third party service providers, law enforcement and regulatory bodies. 

Some of the organisations we share information with are located outside of the European Economic Area, including India. These locations may not provide an adequate level of protection.  We'll always take steps to ensure that any such transfer of information is carefully managed to protect your privacy rights. For more information on this please see our Privacy Policy or contact us in one of the ways described below.

If you are purchasing a motor policy, we will also use certain information and consult certain databases as follows:

Information used Purpose(s) Processing is necessary:
Driving Licence Number To validate your driving licence number with the relevant authority. To validate the number of penalty points disclosed by you. In order to take steps at your request prior to entering into the policy or for the performance of your policy.
Motor Third Party Liability Database Provide information about your insurance policy for inclusion in  the Motor Third Party Liability Database (MTPLD). The information contained on this database may be used by government bodies such as the Gardai and the Motor Insurers Bureau of Ireland (MIBI) for purposes permitted by law, including electronic licensing and law enforcement. To comply with legal obligations.
National Fleet Database If you have a commercial motor fleet or motor trade policy, you will be issued with a Unique Identification Number by your insurer to upload your personal information on to the National Fleet Database. We and other government bodies such as the Gardai and MIBI can check this database for the information you have uploaded. For further information, please go to www.nfd.ie. In order to take steps at your request prior to entering into the policy or for the performance of your policy. To comply with legal obligations.
National Vehicle Data File (NVDF) and IIDS Hub When we provide you with a quote or renew your policy of motor insurance, we access the NVDF controlled by the Department of Transport, Tourism and Sport to validate: driver numbers; number of penalty points per driver.
Where you provide us with an NCD PIN number, we will verify your No Claims Discount information using the IIDS Hub,where such information is made available by your previous insurer.
In order to take steps at your request prior to entering into the policy or for the performance of your policy.

4B. How we share your personal information with others for fraud prevention

The data you provide will be used by us and shared with other insurers as well as certain statutory and other authorised bodies for anti-fraud purposes including:

  • sharing information about you with other insurers (including where you are purchasing a motor insurance policy, for the purposes of validating any No Claims Discount) and public bodies including the Department of Tourism Transport and Sport, the Department of Finance and the Gardai;
  • private investigators, tracing debtors or beneficiaries, recovering debt, managing your accounts and/or insurance policies; and
  • undertaking fraud searches on publicly available information as outlined above and checking the Insurance Industry claims database, Insurance Link. For more information on Insurance Link please go to www.inslink.ie. This database helps insurers check claims information and prevent fraudulent claims..

5. Credit searches

For commercial policies, we may carry out credit searches against the policyholder through third parties who provide us with credit information.

6. Automated decision making

We carry out automated decision making to decide whether we can provide insurance to you and on what terms. In particular we use an automated underwriting engine and algorithms to provide, or assist with providing, quotes including the premium that will apply to your policy of insurance, using the information we have collected. We use automated decision making as it is necessary for entering into, or performance of your policy between you as the data subject and Aviva as data controller, and other uses such as authorised by law.

7. Online information

When you visit one of the Aviva Group websites, we may record information about your computer or mobile device, including hardware and software used, general location, when and how you interact with our websites. This information is used to note your interest in our websites and improve customer journeys.

8. How long we keep your personal information for

Information submitted for a quotation may be retained by us for a period of up to 15 months from the date of the quotation. Where you purchase a product from us, information will be held for the duration of your insurance cover and for at least six years after our relationship ends in order to comply with applicable laws and regulations and for use in connection with any claims. For more information on our data retention policies please see our Privacy Policy or contact us - refer to the details in the Contacting us section below.

9. Your rights in relation to your personal information

You have various rights in relation to your personal information, including: 

  • the right to request access to your personal information; 
  • correct any mistakes on our records; 
  • erase or restrict records where they are no longer required; 
  • ask not to be subject to automated decision making if the decision produces legal or other significant effects on you;
  • to move certain data to other providers; 
  • Where we rely on your consent as our legal basis for use of your personal data you have a right to withdraw your consent to such use. 
Note: you have the right to object to use of personal information based on legitimate business interests. If you do object, we will have an opportunity to demonstrate that there are compelling legitimate grounds which override your rights and freedoms or that processing is necessary for the establishment, exercise or defence of legal claims. Please note that any successful objection may prevent us assessing future claims and/or the policy may be cancelled.

For more details in relation to your rights, including how to exercise them, please see our full Privacy Policy or contact us in one of the ways described below.

10. Contacting us

If you have any questions about how we use personal information, or if you want to exercise your rights stated above, please contact our Data Protection team by either emailing them at DPO@aviva.com, writing to the Data Protection Officer, Aviva Insurance Ireland DAC, One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651, or call us at (01) 8988000..

If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner at any time.

Your Details

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Your gender does not affect the price. We ask this question for statistical and market research purposes only.

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We will accept your mobile or home phone number. We will never pass your contact number on to anyone else.

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We will send your quote details to this address. We will never use your email for any non-Aviva related matters.

Select the closest matching occupation

Your cover start date must be within 30 days from todays date.

Your Additional Drivers

Your Car

Please enter your correct and valid car registration so that we can match your car details.

Don't have an Irish registration number? No problem, just call our team in Galway on 1890 33 22 11.

Please note that we do not quote for vans. If you need van insurance, please contact your nearest broker.

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You can find the car engine size on the Vehicle Registration Certificate. The engine size can be entered in CC or L. For example, a 1598cc car should be entered as 1598 or 1.6L

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In the event that your vehicle is damaged beyond economic repair we will calculate the value of the vehicle at the time of the loss on the basis of the current market value (for a vehicle of the same make and model).

Please Note: We will not pay for loss or damage over the current market value of the vehicle at the time of the loss.

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This is the address at which your car is normally parked overnight. If your postal address is different to this, you will be able to change it below.

Postal Address where your documents will be sent to, please amend if necessary
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If your postal address differs from where your car is parked overnight, please amend here.

Your Discounts

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We will be unable to provide a quote online if you or any driver who will drive your car:

  • Have made a claim on any of your previous motor insurance policies in the last 3 years.
  • Have any outstanding or pending claims.
  • Been involved in a motor accident or suffered any losses in the past 3 years.

If the claim you (or any driver who will drive your car) had in the last 3 years is settled and relates to fire or theft damage please call us in Galway on 1890 253 255.

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Don't know how many Penalty Points you have? Call the Road Safety Authority at 1890 41 61 41 and give them your driver number to verify this information.

To qualify for our penalty points rating all drivers on the policy must be capable of incurring penalty points for driving offences in Republic of Ireland and you must provide us with a valid driver number (found on the driving licence) for each driver on the policy which can be verified by the National Vehicle Driver File (NVDF).

Please go to our Discounts section to find out more.

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If you currently have an Aviva Home insurance policy directly with us (Aviva Direct Ireland Limited) you will be entitled to our Aviva Loyalty Discount. You will be asked to provide your policy number when going on cover.

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We offer a multicar discount of 10% on second and subsequent car policies, up to a maximum of five policies, if the new and existing policies are taken out through Aviva Direct Ireland Limited. Vehicles must be owned by members of the same household and registered at the same address. All discounts applied subject to minimum premium of €280

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Your Quote is based on certain assumptions we make about your driving history, your insurance history and the type of car you drive. In the absence of your correct and valid vehicle registration number, your quotation or policy cover is not guaranteed. Please tick to confirm you have read and accepted our assumptions, terms and conditions, data protection notice and commission arrangements before proceeding.

Call us

1890 33 22 11

01 833 22 11

Monday to Friday 9:00am - 6:00pm

Important information

Business assumptions, data protection, terms & conditions & commission arrangements

Please read and accept these details on how we'll treat your private data, our terms and conditions, commission arrangements and the business assumptions we make about your online car insurance quote

About your quote

Your Quote is based on certain assumptions we make about your driving history, your insurance history and the type of car you drive. These assumptions, and the information you provide, are the basis of the contract between you and Aviva, so you must agree to them, our data protection statement and our terms and conditions before completing your quote.

From time to time we may contact you to discuss the renewal of an existing policy, to discuss a quotation already provided, to ask for your feedback/views as part of a customer service survey or in connection with a claim.

If you cannot agree to these assumptions, we will not be able to offer you an online car insurance quote today.

Our assumptions

In offering you an online car insurance quote, we assume the following:

Your (your named drivers or any person who may drive your car) driving history

  • Have never been disqualified from driving*
  • Have never had any endorsement on your licence
  • Have had no claims made against you in the last three years, have no outstanding claims, nor been involved in any accident or loss
  • Have not been convicted of any offences of any nature, or have any now pending*
  • Have no more than 6 penalty points, none of which were applied from judgement in a court of law
  • Have no disability or medical condition that impairs your (their) ability to drive
  • Have not been refused insurance (or renewal of a policy) by any insurer
  • Have had no special terms and conditions imposed on you (them) by any insurer
  • Have never had a policy of motor insurance cancelled on you (them) by any insurer
  • Permanently reside in the Republic of Ireland
  • *An individual is not required to disclose a spent conviction when supplying information on past convictions. To determine whether or not a conviction is a 'spent conviction' under the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016 please click HERE

Your insurance history

  • You have a No Claims Discount earned within the last two years in your own name.
  • This No Claims Discount was earned on a car, not a moped or motorcycle
  • This No Claims Discount is not in use on any other active policy (you earn the no-claims discount on each car separately if you insure more than one car and the same No Claim discount cannot be in use at the same time on more than one policy).
  • The number of years of no claims bonus declared to us represents the actual number of years claims free driving you have earned in your own name

Your car

  • Is a private car built mainly for carrying passengers and taxed for private use only
  • Is valued at less than €100,000
  • Is used only for social, domestic and pleasure purposes (including commuting to and from work)
  • Is owned and mainly driven by you or your spouse/partner
  • Is registered in you or your spouse/partner's name
  • Is normally parked at your home address
  • Is not a kit car, van, car van, vans adapted to carry passengers or a vehicle used for hire or reward such as a taxi or a hackney, sports car, convertible, GTI, VTEC or high performance vehicle
  • Is not converted, adapted or modified in any way
  • Registration number has been correctly provided

Main Driver (applicable to you OR your spouse/partner if Main Driver/Main User)

  • Do not own or have any other vehicles registered in your (or assumed Main Driver's) name
  • Do not have a company vehicle or full-time use of another vehicle
  • Do not insure another vehicle in your own (or assumed Main Driver's) name
  • Are not the main driver of any other vehicle.

Your Quote

  • Is based on the policy cover start date
  • Is based on you providing us with your current and valid vehicle registration number
  • May include discounts which are exclusive to online customers
  • Online discounts may vary from time to time for example as a result of marketing campaigns and some discounts may vary for customers who are switching to Aviva from another insurer.

Your MultiCar Quote

  • Is based on you having provided the correct policy number in order to avail of the MultiCar quote.
Data Protection Statement - How we will treat your personal information

How we'll treat your private data

Please click here for more information about our privacy practices in connection with this site.

Terms & Conditions

Please read the following terms and conditions carefully. Access to and use of the Aviva website is subject to these terms and conditions.

If you do not accept such, you should not use this website.

For the avoidance of doubt, "we" refers to all of the companies within the Aviva Group Ireland plc listed below under the heading "Corporate structure".

Eligibility for use of this website

This website is available only to individuals and entities who can form legally binding contracts under applicable law. Without limiting the foregoing, this website is not available to any person under the age of 18. If you do not qualify, please do not use this website. We may refuse to deal with anyone at any time, in our sole discretion.

Website provided "as is"

The information on the Aviva.ie website does not constitute an offer, and is provided as a service to site visitors. While we endeavour to ensure that the information is accurate and complete, we do not guarantee such.

You acknowledge and agree that while all reasonable efforts have been made to ensure that the information on this website was accurate at the time of its being placed on the website, the information is provided only on an "as is" basis. No express or implied guarantee, or representation, endorsement or warranty of any type is given with respect of the accuracy, reliability or completeness of the information appearing on, or provided in conjunction with, this website. 

Access to site and User Conduct

This website is intended solely for personal use. This web site may not be used for the collection, transmission, publication or exploitation of any data, information or other material obtained through these pages or web site for commercial purposes. In particular use of any automated system or software to extract any information, data, materials, including quotations, underwriting details and prices from this web site ("screen scraping") or similar illegal activities is prohibited.

We reserve the right to suspend or withdraw access to this site without notice at any time and accept no responsibility for these pages or website not being available at all times. We reserve the right to deny users access to this website or any part of it without notice and to decline to provide the service to any users that is in breach of terms and conditions.

Disclaimer of warranties

You acknowledge and agree that:

  1. Your use of this website is at your sole risk. The service is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  2. You are advised to safeguard important data, to use caution and to not rely in any way on the correct functioning or performance of the service.
  3. The contractual rights which you enjoy by virtue of the sale of goods act, 1893 (as amended) and the sale of goods and supply of services act, 1980 are in no way prejudiced by anything contained in these terms and conditions, save to the fullest extent permitted by law.

Exclusion of liability

In no event shall we or any other person involved in creating, installing, delivering, testing or using the service be liable for any direct, indirect, incidental, special or consequential losses or damages, resulting from any claim (including, and without limitation, a claim for breach of contract, in tort, for negligence under an indemnity, for breach of warranty or otherwise) arising out of the use or the inability to use the service, including, but not limited to, damages for loss of profits, use, data or other intangible information, even if we have been advised of the possibility of such damages.

Law

This website is intended solely for residents of Ireland (which term is to exclude Northern Ireland). The members of the Aviva Group Ireland plc (as set out below) to which this website relates are authorised to conduct insurance services in Ireland. This website is established in Ireland and is subject to the laws of Ireland.

In the event of any dispute all parties shall be bound exclusively by the jurisdiction of the courts of the Republic of in Ireland.

Links to other sites

If links to other websites are provided we will not be responsible or liable in any way for the content of such sites. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, and other information linked through this website. We do not endorse or represent the reliability, accuracy, or quality of any information, goods, services, or products displayed or advertised in such manner. If you choose to access third-party services, you do so entirely at your own risk.

Copyright

The copyright and all other rights in all the pages on this website are the property of Aviva Group Ireland plc or its licensors. All rights are reserved except that individual sections on the site may be downloaded or printed solely for personal private use. However it is not permitted to copy, transmit or reproduce any of the site content for any other purposes without our prior written consent.

Corporate structure

The Aviva Group in Ireland to which this website relates consists of:

  • Aviva Life & Pensions Ireland Limited, Registered Office - One Park Place, Hatch Street, Dublin 2, Registered No. 252737
  • Aviva Insurance Ireland DAC. Registered in Ireland No. 605769. Registered Office: One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651
  • Aviva Direct Ireland Limited, Registered Office - One Park Place, Hatch Street, Dublin 2, Registered No. 374895
Policy Documents

 

Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. Car insurance and home insurance are underwritten by Aviva Insurance Ireland DAC.

Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Authorisation number C171485. Registered in Ireland No. 605769. Registered Office: One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651.

Your documents

Why choose Aviva?

  • Aviva Loyalty Discount
    15% off home & car when you buy or renew both plus free travel insurance for 1 year
  • No administration fees online
  • 24 hour breakdown rescue
  • A courtesy car for up to 7 days when yours is being repaired by an Aviva aligned repairer in the event of loss or damage caused which results in a claim under your policy
  • Save 10% on your second car's premium with Aviva MultiCar

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